Frequently Asked Questions Have a question about picture frames? Read a list of frequently asked questions, covering special care, conservation and mounting techniques and more.

You can place an order 24 hours a day, 7 days a week right here on our website. Just add the items you want to your shopping cart and proceed to checkout.

Most orders are built to order, and we strive to ship your order from our facility within 7 business days of receipt (Mon - Fri) . If you select Rush Processing during checkout, your order will be moved to the head of the queue, and we will try to ship it within 2 business days. Please leave a note in the special instructions if you need to receive your order by a certain date. Over-sized items and large quantity orders may require additional processing time. Our Customer Service team will reach out to you with any further questions.

Yes, select the “Customize this preset frame size” checkbox below the size drop-down menu.

We do not have a minimum order quantity. We do, however, offer volume discounts for larger orders of identical items.

We include a free hanging kit if you add at least one extra piece of content to your frame, such as a mat, glazing or backing.

Yes, we sell both "empty" wood and metal frames; meaning without contents (mat board, mount board, and glazing). On the frame ordering page click on "Empty Frame" instead of "Complete Frame". Empty frames do not qualify for a free hanging kit, but you do have the option to add it to your purchase when building your frame.

Yes, all of our products can be purchased separately, without a frame. Mat board, mount board, glazing, spacers and more can be ordered from the “Framing Supplies” menu.

We are required to charge sales tax if the shipping address is located in a state where we legally qualify, or if you pick up your order at our facility in Dallas. If you qualify as tax-exempt in your state, we are able to update your account. Please create an account on our website and email ([email protected]) your tax exemption or resale certification form(s) BEFORE you place your order. If your information is valid and approved, we will set your account to tax-exempt status.

If you need to change or cancel your order, please call us ASAP at 972-479-1188 or email us at [email protected]. We need to pull your order from production, and put it on hold as quickly as possible.

The "Add Comment" section is available during checkout on the last step.

By creating an account on our website, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.

Contact us immediately if your order arrives damaged. If possible, please photograph the box and damaged item and email the images to [email protected]. We will make it right!

Our office hours are Monday through Friday, 8 AM to 5 PM Central Time.

We close for major U.S. holidays. Unexpected closures are announced on our website's home page at www.framedestination.com. We are closed on Saturdays and Sundays.

We accept these major credit/debit cards - American Express, Visa, MasterCard, and Discover. In addition, we accept PayPal, Amazon Pay, checks and money orders. Note: If you are paying with a check or a money order, your order will be put on hold until payment is received.

Visit our Contact Us page for all of our contact information.

We offer a volume discount for multiple identical items. The website will add the volume discount automatically. Also, our newsletters often contain a coupon code. When you sign up for our newsletter, rest assured we will never share your personal information. Volume discounts for frames, mats, backing, and glazing: Qty 4 - 5% Qty 10 - 10% Qty 25 - 14% Qty 50 - 16% Qty 100 - 18%

Yes. We offer volume discounts. You can see the quantity breaks on the Quantity Discount table below the Add to Cart button. The discount is automatically applied when you add products to your shopping cart.

The website has accurate pricing and automatically applies volume discounts when you add products to the shopping cart. To see your shipping cost, first add the items to your shopping cart. Then enter your shipping address in the Checkout section. The shipping total will calculate and display in the totals breakdown section.

The majority of orders are shipped via UPS. If your shipping address is a P.O. Box, or if you are located in Alaska or other non-contiguous states we may send your order via USPS Priority Mail. If you have preference of courier between UPS or USPS, please put this in the Comments section at Checkout.

We do not currently ship outside the United States, with the exception of Puerto Rico, the Virgin Islands, and APO addresses.

Yes. If your shipping address is a P.O. Box, we will send your order via USPS. Please note that USPS is not an express choice, and may take longer than standard ground shipping to a residential address.

Although we do not normally ship "Signature Required", we are happy to do so upon request. If you want your order shipped "Signature Required", please put "Ship Signature Required" in the Comments box during checkout.

Frames purchased with components (mat board, mount board, and/or glazing) are normally shipped fully assembled. Wood picture frames under 40"x40", which are permanently hand-glued and nailed together, are shipped assembled. Metal picture frames are also often shipped assembled, but may be shipped unassembled for greater protection, and/or if they are ordered without contents. We will send all frames with the configuration that presents the least risk of damage in transit. If you have questions about picture frame assembly, leave a note in the Comments box of the checkout page or contact us before you place your order.

Yes, orders with Express Shipping (Express Saver, 2nd Day, or Standard Overnight) selected during checkout are given high priority. Please note that the transit time for Express Shipping excludes weekends. For example, if your order ships Standard Overnight on a Friday it will not arrive until Monday. Overnight shipping may not be possible to certain locations in Alaska, Hawaii, Puerto Rico or the U.S. Virgin Islands. We will contact you if your shipping choice is not possible.

We ship from Dallas, Texas. Most orders are shipped via UPS. If your shipping address is a P.O. Box or if you are located in Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands we may send your order via USPS. Be aware ground shipment transit times are estimates. To guarantee prompt delivery, select an Express Shipping option during checkout. We strive to ship within 3 business days of receiving the order. If you select "Rush Processing" in the shopping cart, your order will be moved to the head of the queue and we will try to ship it within 24 business hours. Please leave a note in the special instructions if you need to receive your order by a certain date. Over-sized items and large quantity orders may require additional processing time. We will contact you ASAP if there are any issues.

If your product arrives damaged, email [email protected] or call us at 972-479-1188 ASAP so we can make it right. Please see more details on our Shipping & Return Policy page.

Contact us within 45 days of the original purchase date. Please see more details on our Shipping & Return Policy page.

With the exception of the packing tape, all of our packing materials are recyclable. Listed below is the composition of each packing material. Shrink Wrap (Stretch Film) – made of Polyolefin, a combination of ethylene and propylene Green Bubble Wrap – made of Polyethylene Wrapping Film, also known as Bundling Film – made of Polypropylene Packing Tape - made of Polypropylene, but according to the manufacturer, it has an additional component that renders it un-recyclable

We are happy to build a frame for you, but we do not sell sticks of moulding.

Please visit our Guide to Picture Frame Sizes for help.

Most of our wood frames are made of solid wood finger-jointed pine finished with a stained, lacquered, or gessoed veneer. If you have a question about what a specific profile is made of, please contact us.

Points are the small pieces of flexible metal inside most all wood picture frames behind the contents. They are used to hold the mat, mount board, and glass or acrylic inside. Without points, the contents will fall out of the picture frame. Our picture frames contain flexible metal points, which can be bent up and back down to allow the contents to be installed in the frame.

Point depth is determined by the thickness of what you are putting in the frame. If you are buying the glazing, mat and backing with your frame, you can just select "Fit Contents Ordered". If you going to be adding items to the frame you buy from us, simply add up the thickness of the contents going into the frame to get the point depth. Standard point depth for mass produced wood picture frames is 3/8".

No, wood naturally contains lignin, which is not acid free. To protect your artwork from the acids that naturally occur in the wood frames, you may wish to use a protective acid-free mat board or backing.

Our metal picture frames are manufactured by Nielsen. They are made from the highest-quality aluminum, and specific colors are anodized for maximum durability and long-lasting beauty. Aluminum is a robust metal which offers a high strength-to-weight ratio.

Each metal frame includes corner hardware and spring clips to hold frame contents in place, plus euro (omni) hangers for attaching the hanging wire to the frame.

Yes. Like all of our frames, the Find-A-Frame picture frames are customizable. Once you've chosen a Find-A-Frame that you'd like to adjust, press the "Customize this Frame" button to the right of the "Add to Cart" button and below the "Quantity" selection. You will be able to customize, and add additional contents from that point.

The size of the floater frame depends on the size of the art you are framing. For the correct floater frame dimensions, you will be asked to enter the size of your stretcher bar frame (or stretched canvas artwork), measuring the OUTSIDE edges. The inside dimension of the wood floater frame will automatically be sized one inch (1") larger than the stretcher bar dimensions you enter, allowing a one-half inch (1/2") float space between the canvas and the inside edge of the floater frame when assembled together. The inside dimension of the metal floater frame will automatically be sized one-half inch (1/2") larger than the stretcher bar dimensions, allowing a one-quarter inch (1/4") float space between the canvas and the inside edge of the floater frame when assembled.

Stretcher bar frames will come pre-assembled if they are under 40" x 40". Larger dimensions may come unassembled with a dovetail key and assembly instructions, in order to prevent damage during transit. (The same guidelines used for wood picture frames are used for stretcher bar frames - they are listed above on this page.)

Check out our Mat Board Types for Picture Frames for help on choosing the right one for your art.

Because each person's color perception and computer monitor varies, it is extremely difficult to recommend a mat color via email or telephone. We recommend viewing actual samples of the mat boards before purchasing them. Frame Destination can mail out up to three (3) individual samples for free. If you need a larger selection please see the Matboard Samples page.

Yes, we can label them for you. Just put a note in the Comments box during the checkout process and we will label them on the back for easy identification.

We recommend the 3/16", provided that your frame's rabbet can accommodate it. The 1/8" thickness is great if you are framing art with a larger depth and need to save space, or when used as backing for artwork displayed in ClearBags™.

Glazing is a generic term for the glass or acrylic used to cover and protect artwork in a picture frame. We sell both glass and acrylic glazing.

Yes, we ship glass up to 26" x 30". Acrylic is available in larger sizes.

We offer several different choices. Check out all of our glass varieties here.

Yes, we can cut custom sizes of glass up to 26" x 30". Note: Larger sizes may be available at our facility in Dallas, Texas for special order. Contact us with questions.

We offer several different choices. Check out all of our acrylic varieties here.

We sell high quality Tru Vue® brand framing acrylic. Some people refer to all acrylic picture frame glazing as Plexiglas®. Plexiglas® is actually a marketed brand name, and is similar, but nothing beats the Tru Vue® brand for picture framing! Acrylic is an excellent glazing choice for framing, is a safer alternative at half the weight of glass, many times more resistant to impact, and easier to handle. In addition, acrylic provides exceptional optical purity.

Yes, we can cut custom sizes of acrylic up to 40" x 60".

The clear shiny side of the non-glare acrylic faces the artwork.

We recommend using an acrylic cleaner called Brillianize and a microfiber smooth towel for cleaning. DO NOT use window cleaning sprays, kitchen scouring compounds, or solvents such as acetone, gasoline, or lacquer thinner to clean acrylic. Dry or gritty cloths and/or paper towels may cause surface scratches. Craftics Microfiber Smooth Towels are excellent for cleaning acrylic. They will safely pull dust and smudges off the acrylic without scratching the surface. For further instructions, see Tru Vue's Care and Handling Guide.

Our acrylic is shipped with a plastic film on both sides to protect it from scratches. This film needs to be removed before installing it in the frame. To remove the film, grab it at one of the corners and peel it off. Check out this How to Remove the Protective Covering from Your Acrylic Glazing blog post for a visual guide.

Frame spacers are used to keep the glazing away from the artwork to avoid mold growth, paper buckling, image transfer, and adhesion. They are normally used when framing artwork without a mat board. For more information, check out our blog: What are Picture Frame Spacers and Why Do You Need Them?.

Reusable heavy duty bubble wrap pouches designed to protect your artwork during transport.

Measure the width, height, and depth (thickness) of the outside of your framed artwork, then use our GalleryPouch™ Bubble Bags Sizing Calculator to determine the correct size to order. The sizing calculator is on the GalleryPouch™ Bubble Bags product page. The sizing calculator will provide the optimal size measurements of the GalleryPouch™ Bubble Bags for your artwork. Note: Your GalleryPouch™ Bubble Bag dimensions should be larger than your artwork. Please contact us if you have any questions and we're happy to help create the order with the correct dimensions.

Order a size that is slightly larger than the outside dimension of your print. Note: If you are using the bags to display cards, order a size slightly larger than your envelope.

The crystal ClearBags™ that we sell feature a peel-away adhesive strip on the bag - not the flap - so that your artwork will not get stuck to the adhesive when being inserted or removed.

Our frames provide exceptional protection for most types of artwork, including 99% of photographs and all inkjet prints. There are, however, a few considerations for framing certain types of artwork. Acrylic glazing can develop a static charge so it should not be used to frame artwork rendered in loose mediums such as pastel or charcoals. In addition, there are two types of photographic print processes that are very acidic and require a special non-buffered mat: 1) Cyano – a black and white process, and 2) Dye Transfer – a color process.

The rabbet is the inner lip or groove of the picture frame which holds the frame’s components, including the glazing, mat(s), artwork and backing. Make sure to choose a frame with a rabbet deep enough for all your components. We list the rabbet size for all of our picture frames.

If you are going through the trouble of framing and exhibiting your artwork, then please consider proper protection. Do you want to preserve the item for future generations? Sentimental value, such as that assigned to family portraits, can be greater than monetary value.

Typically, you will need a frame, glazing (glass or acrylic), a mat board, and a mounting board. Check out our Visual Guide to Ordering Custom Picture Frames for more details.

Acid-free products are a good start to preserving your artwork. However, acid is just one of your artwork’s enemies. Other enemies include airborne pollutants and ultraviolet radiation. Museum-grade mat board is lignin-free, pH neutral (buffered), sulfur-free, and certified free of other contaminants. Conservation glazing should provide at least 98% UV filtering. We do offer a wide selection of Crescent mats to meet multiple needs (including Bainbridge mats that are manufactured with the Artcare Archival System, trapping and neutralizing external pollutants and harmful chemicals). The mat board and mounting board should also meet the FACTS Guide for Permanence in Mat and Mounting boards and National Information Standards Organization standard for “Permanence of Paper for Publications and Documents" in Libraries and Archives ANSI/NISO Z39.48-1992.